Refund Policy
At Valme Publishing, we are committed to providing our customers with the highest level of satisfaction. If for any reason you are not satisfied with the PDF download you purchased from our website, we offer a refund policy as outlined below.
Eligibility for Refunds
To be eligible for a refund, the following criteria must be met:
· The PDF download must have been purchased through our website valmepublishing.com.
· The refund request must be submitted within [30] days of the purchase date.
· The PDF download must not have been downloaded or accessed more than [2] times.
Refund Process
If you meet the eligibility criteria, please follow the steps below to request a refund:
1. Email [email protected] with the subject line “Refund Request”.
2. Include your name, order number, and a brief description of the reason for the refund request.
3. Our customer service team will review your request and respond within [72] hours.
Refund Timeframe
Once your refund request has been approved, the refund process may take up to [7-10] business days to complete. The refund will be credited to the original payment method used for the purchase.
Exceptions to the Refund Policy
In certain circumstances, we may not be able to offer a refund. These circumstances include:
· The PDF download has been downloaded or accessed more than [2] times.
· The refund request is submitted after [30] days of the purchase date.
· The PDF download was purchased through a third-party website or platform.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [email protected]. Our customer service team is available [Monday to Friday, 9am to 5pm EST] to assist you.
Last Updated: February 10, 2023.
